State Bank of India (SBI) employees strike for increase in pension enters into seventh day today. For almost a week now, these striking employees have held the entire nation hostage.
Few months back, SBI launched a major campaign to improve its image amongst young & educated urban customers. Indeed State Bank of India with more than US $120 billion in assets, 12000+ branches and 5500+ ATMs is the largest Indian bank. But sadly, not the best when it comes to customer service! And the ongoing strike doesn't do any good.
As a result of the ongoing strike, some of the state governments have moved their accounts to other banks. I won't be surprised, if some of the retail customers follow the suite especially if they have better options available in the market.
So, do you know which bank cares the least about their customers? Not surprisingly, it is the same bank which claims to be with you – always! That is, when they are not on strike!
